FAQ

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety. And COD for Morocco.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

How long does shipping take?

Orders are typically processed within 3–5 business days in Morocco and up to 15 business days for international orders. Delivery times depend on your destination and the shipping method selected. Once dispatched, most orders arrive within 5–7 business days. Any available expedited shipping options will be displayed at checkout.

Can I track my order?

Absolutely! Once your order has been shipped, you’ll receive a tracking number by email so you can follow your package on our website or the carrier’s website.

For orders within Morocco, our delivery partner will contact you directly to coordinate the delivery of your package.

How do I find my size?

We include a detailed size guide on each product page. For additional help, check out our "How to Measure" guide or contact us—we’re happy to assist!